Systems Engineer

Charlotte, NC

kverah1@wgu.edu

19803092702

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About

This is a condensed resume for The Cloud Resume Challenge. To view my full resume, please visit my LinkedIn Profile.

A highly skilled and experienced IT support specialist with over 5 years of experience in diagnosing, repairing, upgrading, and maintaining PC hardware and software. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail, and methodical approach. Expert macOS and Windows user. Obtained industry-recognizable certifications such as CompTIA A+, Network+, Security+, Project+, Cloud+ and AWS CCP. Proficient in providing operational support for a variety of customer system platforms, including tablets, desktops, laptops, and zero client hardware. Experienced in managing Azure AD users, groups, and applications. With a Strong focus on customer service and satisfaction.